[Jul 13, 2016] A new warranty policy, free repair within 100,000km/six years for Qoros 5 SUV, was announced by Qoros today. This new policy aims to increase customer satisfaction and likewise, reduce customer’s concern regarding aftersales service quality. Furthermore, it also demonstrates Qoros’ strong confidence in its premiere product quality.
As a young and energetic innovative enterprise, Qoros is committed to offering its customers the best product and service experience. The new warranty policy is extended from 100,000km/3 years to 100,000km/6 years for all Qoros 5 SUV buyers. Within the warranty period, Qoros promises to provide free repair to vehicles if the damage is caused by any raw material or manufacturing defects, regardless of changing vehicle owners, except for those wearing parts or consumables.
In fact, the new warranty policy for Qoros 5 SUV is just one of the many approaches taken by Qoros to constantly improve customer satisfaction. Tow truck service for emergency accident and 24/7 free road assistance lasting 36 months, including tire changing and refueling, are another two examples among many considerate aftersales services provided by Qoros. With the diverse and specialized supporting services provided by Qoros, owners are able to enjoy the most convenient service experiences.
In addition, Qoros leverages its technical advantage in connected services to better serve its customers through mobile and digital services. For instance, regarding the QorosQloud platform, Qoros car owners are able to make an appointment to maintain their vehicles, check the maintenance progress, give feedback to services provided by 4S, and request help from background support staff. The updated version of QorosQloud even optimizes the ‘Like Survey’ which speeds up the process to gather the voices of customers and follow up and handle customer comments. The coming QorosQloud Coins further allows users to gain credits by ordering 4S service online and recommending friends to buy Qoros. Coins can be used to exchange gifts from the QorosQloud online market.
The new warranty policy is a reflection of Qoros’ confidence in its world-class product quality. Being supported by international and domestic automobile industry talents and world renowned suppliers, Qoros makes every effort to offer products with international standards in performance, safety and quality, which has been proven by many industry awards and honors received. Qoros 3 won the highest five-star rating of Euro-NCAP (The Europe New Car Assessment Program) in 2013 and the gold award of C-ECAP (China Eco-car Assessment Program) in 2016. Built on the same platform, the newly-launched Qoros 5 SUV launched in March, 2016 has built a large group of SUV fans who are pursuing impressive exterior design, quality and control system.
Based on premiere quality products, Qoros is dedicated to improving customers experience by playing the role of thoughtful friend and putting customer satisfaction on the very top of its mission. With the implementation of the new warranty policy, Qoros becomes one of the few auto brands in China who are able to provide such an extended and comprehensive warranty to customers. And therefore, it hopes to enable Qoros win more potential customers and larger market shares.
